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FAQs

What payment methods are accepted?
We offer convenient payment options to enhance your shopping experience. You can securely make purchases using the following payment methods: PayPal, Credit/Debit Cards, Apple Pay. Google Pay
How will I know if my order is placed successfully?
Once you've completed your purchase, you will receive a confirmation email to the email address you provided during the checkout process. This email will contain details of your order, including the items you've purchased, the total amount, and the shipping information. Additionally, you can log in to your account on our website and navigate to the "Order History" section. There, you'll find a list of all your orders, along with their current status. If your order was successfully placed, the status will typically be marked as "Processing" or "Confirmed."
Can I Cancel my order?
Yes, you can cancel your order, but please note that the ability to cancel an order depends on its current status. Orders typically move through various stages, such as processing, fulfillment, and shipping. If you wish to cancel an order, log in to your account on our website and go to the "Order History" section. Check the status of the order you want to cancel. If the order is still in the "Processing" stage, there's a good chance it can be canceled. If the order has already moved to the fulfillment or shipping stage, it may be too late to cancel it through the website. In such cases, please contact our customer support team at [mais@evelineus.com] as soon as possible. We'll do our best to assist you with the cancellation or explore alternative solutions.