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We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction with every purchase from https://evelineus.com/. Please read our return policy carefully to understand your options.
1. Returns
1.1. You have 30 days to return an item from the date you received it.
1.2. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.3. Your item needs to have the receipt or proof of purchase.
2. Refunds
2.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2.2. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Exchanges
3.1. If you need to exchange an item for a different one, please contact us. You will be responsible for the return shipping costs.
3.2. If the new item costs less, we will refund the difference. If it costs more, we will send you an invoice for the additional amount.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us immediately for assistance.
4.2. We may request photos or other documentation to assess the damage or defect before authorizing a return.
5. Return Shipping
5.1. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
5.2. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Us
If you have any questions about our return policy, please contact us at mais@evelineus.com or +1 (814) 718-0020.
7. Changes to the Return Policy
Eveline reserves the right to revise this return policy at any time. By making a purchase from https://evelineus.com/, you agree to the terms outlined in the return policy at the time of your purchase.